- Firstly, if you knew you were going to be selling the doll why did you commission it to be painted?
- Secondly, it is unprofessional to ask for information, book
a slot, and then flake.
Face up artists and other craftspeople need to confirm slots in order to judge how much time they need to complete a project, make sure they have the resources to complete the project, and they need to be aware of the item's estimated arrival time so they can watch for the parcel. Some face up artists even depend on these slots for income. Your flake may have just cost them needed money.
- Thirdly, even if you didn't initially plan on selling the doll, it is your responsibility to inform your commissioned artist that you no longer need their services. This frees up slots for them and gives them time to fill that slot in your place. Plus it's just the polite thing to do!
Monday, June 10, 2013
Commitment in the doll world- a major issue?
Let me preface with this: I am in no way ungrateful to pretty much everyone I have dealt with in regards to my face up shop. You guys have given me a wonderful opportunity to paint dolls, see sculpts I've never gotten to hold before, and to expand my portfolio and build my reputation as reliable and trustworthy. Thank you also to everyone who has ever bought or sold from me. This post is not about you- you know who you are. It's not really about anyone in particular.
Flakiness. People in the doll world seem to have problems with commitment.
The nature of the hobby is what it is. We bond, we don't bond, we get bored, we sell. Doll not happy in your cabinet? No problem! Ship him off to someone else to be loved. Though there is nothing wrong with this at all (I've bought and sold many dolls over the years), but many people don't commit to the purchase of the doll for whatever reason. This bleeds over into the market aspects of the doll hobby.
Types of commitment:
Commitment to buy:
This is obvious. Don't commit to buy something, ask to have it held until your next paycheck, etc if you don't plan on buying. Give ample time for the seller to find someone else if you need to back out. I have lost many opportunities for sales by holding items for people only to have the person back out and the other interested parties having justly moved on.
If you need to back out, it better be for a good reason. Don't negotiate with the seller to include shipping and extras, back out with a "Oh I'm sorry, no money", and then post in the exact same sales or other related group asking for other items. This IS grounds for flaky feedback, and you deserve it. Granted facebook has no method for keeping records about this kind of thing, but I as a seller do. I will mark you down as a flake, and I am justified in refusing service to you in the future. All sellers should do this.
If you must back out of a sale, don't drag the seller on. Don't commit to buy fifty million things and freak out when it comes time to pay for them. Sellers are selling for a reason- sometimes they need this to buy another doll or pay a layaway (I've missed out on limited items due to committed buyers backing out at the last second), or even a real-life bill. Don't be a flake. If you need to back out please tell your seller and don't leave them hanging. Don't back out unless you really, really must. Committing to buy a doll and changing your mind when another doll comes up is NOT a valid reason to flake (unless it's like an uber limited sculpt or something; I can understand that). Dog need surgery? Your glasses just broke? Flat tire? Totally valid reasons.
Commitment to sell:
Pretty much like the above. If you commit to sell an item, don't back out at the last second. If you really, really change your mind then just communicate with your buyer. They deserve to know. If you take their money, you better be damned sure you give it back and you include paypal fees so they don't come up short. It's just polite. If you are iffy about selling an item, post it as a feeler (this means you are iffy but considering offers and it sort of offers you a back door if you need it).
Commitment to trade:
If you commit to a trade, you're under obligation to fulfill your part of the trade. Do I really need to go deeper here? If you can't trade anymore, admit it. Don't just disappear after giving your shipping info to your trade partner or leave them hanging waiting to try and figure out where to ship their half to you. It's just rude, and there are missed opportunities for other sales and trades while they're waiting on you.
Commitment to complete a commission (lookit all that alliteration):
This happens often enough there are dozens of threads dedicated to this on Den of Angels. So-and-So ran off with my doll and never sent it back…this person took my money and never made outfits… this kind of behavior affects all artists. People are scared to send their doll heads off for fear of never seeing them again. People are scared to commission seamstresses for fear of never seeing the outfits or getting something shoddy in return. If you can't complete a commission or it turns out to be more difficult than you expected, communicate with your buyers. Let them know what the issue is and work with them to resolve it. If you get in over your head, be honest. Let people know. They're usually more understanding than you'd think, and the ones that aren't can kiss your patootie. Give them their money and focus on other people. Don't run and hide and dig yourself into a bigger hole than you already were.
Commitment to requesting a commission:
This I have dealt with personally. Someone will contact me with requests for a commission. They'll send me info on the sculpt they want painted, what face up they want, and even give me an estimated shipping date….then they vanish. Upon inquiring as to what has been going on, I tend to get this response, "Oh sorry, I forgot. I've sold the doll." There are several issues with this.
Let it be known I really don't have a problem with people backing out when they need to or when people forget…I'm trying to buy a house, raise a baby, and run my business. I get so busy I can barely remember my name most days. Empathy? I has it. But I expect the same respect I give. Update your salesperson…don't leave them hanging.
People in this hobby really need to learn a few things…basic market etiquette and commitment.
Apologies for the rant. I hope you'll forgive me and keep reading.
Thank you for visiting, and happy collecting!